Information and data collection:
We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you.
Types of information we may collect:
You will be asked to provide certain information, while using services provided on this website:
Personal information, which includes your email address, name, phone number passport and (national or Iqama) ID number .
We will store your personal information in a secure and encrypted format.
Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
To fulfill our agreement with you, including processing your flight, hotel and package bookings and any other reservations, sending you your itinerary, conducting payment transactions for the services available on the site or contacting you if there is a problem with your reservation.
Share of information
We only share the minimum and needed information to complete the intended process.
- With Our customer support offices.
- Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily.
- With authorities, if we have a legal obligation to do so.
- The companies within our corporate family and with our parent company and corporate affiliates.